Vendor solution
kwsoft M/TEXT integrator
Deploying kwsoft's CCM solution, proven in insurance, in France.
kühn & weyh Software (kwsoft), a German vendor based in Freiburg, has been developing customer communications software for more than forty years. Its M/ range (M/TEXT and its modules) is widely used by insurers and banks in Germany and across Europe.
What we bring
Stream Management supports French organisations that choose kwsoft. Our consultants design the templates, set up interactive correspondence and run acceptance testing with the business teams. We then handle maintenance and enhancements, working directly with the vendor.
A solution built for case handlers
kwsoft is particularly strong for day-to-day correspondence: a case handler composes a letter from approved text blocks, with no risk of departing from brand guidelines or regulatory requirements. It is a good complement to high-volume production chains in customer communications management (CCM).
What Stream Management does
Template design
Creation and conversion of M/TEXT document templates, management of texts and reusable blocks.
Interactive correspondence
Assisted drafting for case handlers: personalised letters built from controlled templates.
Acceptance testing
Test strategy, document comparison and support for business teams through to go-live.
Maintenance
Enhancements, version upgrades and second-level support in conjunction with the vendor.
Other solutions
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.