CCM migration
Switch solution, upgrade or decommission, without interrupting production.
From 3 months for a targeted scope to 18 months for a complete CCM estate
Expertise
The whole life of your CCM platform
From the first assessment to day-to-day operations, with the same standards and clear commitments.
Customer experience (CXM)
Make every communication a successful moment of the customer journey, on every channel.
Assessment in 4 to 6 weeks, then delivery journey by journey
CCM audit and consulting
An independent view of your CCM estate and a practical roadmap.
3 to 6 weeks
Design and integration
Maintainable templates and an industrialised production chain.
From a few weeks for a batch of templates to several months for a new production chain
Application maintenance and managed services
A CCM platform that is maintained, monitored and evolves at the pace of your needs.
Annual contract, renewable
Staff augmentation
CCM specialists to strengthen your teams, quickly.
From a few weeks to several years
Training and knowledge transfer
Making your teams self-sufficient on their platform.
From 1 to 10 days depending on the audience
The document composition chain, end to end
Data
- Core systems, CRM, ERP
- XML, JSON, flat-file feeds
- Real-time events (API)
Composition
- Templates and business rules
- Personalisation, multilingual
- Interactive, assisted editing
Omnichannel delivery
- Mail, high-volume print
- Email, SMS, accessible PDF
- Customer portal, e-signature
Archiving
- Records management
- Digital vault
- Evidence and compliance
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.