CCM migration
Switch solution, upgrade or decommission, without interrupting production.
IT services · CCM · CXM
Customer communications experts, from CCM to CXM
Document composition, omnichannel, customer experience: from audit to production, our consultants design, integrate, migrate and run your platforms on the market-leading solutions.
Partner of the market-leading vendors
- Year Stream Management was founded
- 2008
- CCM vendor partnerships
- 6
- Focused on CCM and customer communications
- 100 %
- For a first expert reply to your request
- 48 h
References
They trust us
Banking, insurance, energy, manufacturing: large organisations trust us with their customer communications.
Expertise
Our expertise
A specialist team for the whole life of your CCM platform.
CCM audit and consulting
An independent view of your CCM estate and a practical roadmap.
Design and integration
Maintainable templates and an industrialised production chain.
Application maintenance and managed services
A CCM platform that is maintained, monitored and evolves at the pace of your needs.
Staff augmentation
CCM specialists to strengthen your teams, quickly.
Training and knowledge transfer
Making your teams self-sufficient on their platform.
From CCM to CXM
Every letter shapes the customer experience
Letters, emails, text messages, customer portal: we help our clients send the right message, at the right time, on the channel their customers prefer. Our CXM page explains how we work.
Vendor solutions
Multi-vendor, by choice
We are not tied to any one tool: we recommend the solution that fits your context, then we keep it running.
Quadient Inspire integrator
Design, industrialise and evolve your customer communications on Quadient Inspire.
OpenText Exstream integrator
Run, modernise and evolve your OpenText Exstream platforms.
Sefas integrator
Compose and produce high-volume communications with Sefas solutions.
kwsoft M/TEXT integrator
Deploying kwsoft's CCM solution, proven in insurance, in France.
Naelan integrator
Manage the full customer communications lifecycle with Naelan's solutions.
Comee Communication, with Edilance
Integrate Comee Communication at the heart of your processes and keep it evolving.
Stream Management
Why Stream Management
A specialist IT services firm: the depth of an expert consultancy, the delivery capacity of a service provider.
Tool-independent
As partners of six vendors, we compare objectively and recommend what fits your context.
100% customer communications
CCM, omnichannel, CXM: not one line among many in our catalogue, but our core business since 2008.
Our tools and methods
Conversion tools, automated before/after document comparison, regression testing: less risk, deadlines met.
In it for the long run
Staffing, fixed-price or managed services: we stay after go-live to keep the platform running.
News
News
Stream Management becomes a Quadient partner
Stream Management and Quadient have signed a partnership agreement to support organisations on Quadient Inspire, particularly on migration projects.
Stream Management, Naelan partner
Stream Management deploys the customer communications solutions of French vendor Naelan, including Naelan Connect, SaaS or on-premises.
Stream Management, kwsoft partner
Stream Management supports kwsoft M/TEXT projects in France, the CCM solution from German vendor kühn & weyh.
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.