Expertise
Design and integration
Maintainable templates and an industrialised production chain.
The challenge
A new product, a new regulation, a new channel: your communications have to keep up. That takes reliable templates, connected to the right data, and a production chain that can handle the load.
Our approach
Specifications
Workshops with business teams to describe the documents, data and business rules.
Design
Templates structured around shared content, so that each change only has to be made once.
Integration
Connection to data sources and to print, digital distribution and archiving tools.
Acceptance testing and go-live
Automated testing, supported business acceptance testing, go-live and handover to operations.
Our consultants design and integrate customer communications management (CCM) solutions on Quadient Inspire, OpenText Exstream, Sefas, kwsoft, Naelan and Comee Communication. We apply the same principles on each: factored content, readable rules, automated testing and up-to-date documentation.
Typical example
A bank launches a new product and needs to produce contracts, terms and conditions and welcome letters across three channels. The templates are built from common blocks, connected to the subscription system and tested automatically against every business scenario before the commercial launch.
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.