About
An IT services firm specialised in customer communications
Since 2008, Stream Management has helped large organisations produce accurate customer communications and turn them into a great experience, at the right time, on the right channel.
What we do
A bank statement, a renewal notice, a cancellation letter: behind every document sent to a customer there is a CCM chain that collects the data, composes the document, delivers it and archives it. When it works, nobody notices. When it goes wrong, customer relationships and compliance suffer.
Stream Management specialises in this field. Our consultants design, integrate, migrate and support the platforms of the leading vendors for large organisations in banking, insurance, energy, manufacturing and the public sector.
Today we take our clients from CCM to CXM: omnichannel communications, personalised along the journey, measured, with governed generative AI.
We also remain active in enterprise content management (ECM) and Microsoft 365, which naturally extend the CCM chain.
Our values
Accuracy
A customer document must be right. We test, compare and document everything we deliver.
Independence
Several vendors, no bias: we recommend what serves your project.
Knowledge sharing
We share our know-how with your teams and across our consultants.
Commitment
We stay after go-live and keep our service commitments.
Partner of the market-leading vendors
Stream Management integrates, migrates and maintains the platforms of the leading CCM vendors.
Want to join us?
We are hiring CCM consultants and developers.
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.