Expertise
Application maintenance and managed services
A CCM platform that is maintained, monitored and evolves at the pace of your needs.
The challenge
Your CCM platform is running, but change requests are piling up, production incidents are tying up your best people and versions are ageing. You need a dedicated team with clear commitments.
Our approach
Takeover
Knowledge transfer, documentation of the existing platform and set-up of tracking tools.
Corrective maintenance
Incident handling within agreed timeframes, root-cause analysis and lasting fixes.
Evolutionary maintenance
Handling of change requests, estimated and scheduled with you.
Governance
Regular steering meetings, service indicators, version upgrade and continuous improvement plan.
The Stream Management service centre takes charge of your customer communications management (CCM) platforms on a fixed-price basis, with committed response times. You keep control of priorities; we manage the workload and continuity, including during holidays and peaks in activity.
Typical example
An insurer entrusts the maintenance of its Exstream platform to our service centre. After a two-month takeover phase, enhancements are delivered in monthly batches and production incidents are handled within the day.
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.