Expertise
Training and knowledge transfer
Making your teams self-sufficient on their platform.
The challenge
Knowledge of your CCM platform rests with a handful of people, and business teams depend on IT to change even the smallest piece of text. Training and knowledge transfer reduce that risk and those delays.
Our approach
Assessment
Review of current skills and of the objectives for each group (developers, business teams, operations).
Tailored programme
Content built on your own templates and real cases rather than generic examples.
Training
Short, hands-on sessions, on site or remote.
Follow-up support
Pairing on the first real tasks and reference materials for afterwards.
Our training courses are delivered by consultants who use these customer communications management (CCM) solutions every day. They are based on your own documents and business cases, so that teams leave with habits they can apply straight away.
A CCM project, a migration, a need for extra hands?
Our consultants reply within two business days with a first, concrete view of your situation.